Terms of Service
Last updated: 2025-09-05
Professional Service Agreement
These terms govern your use of Roadrunner Mobile Notary mobile notary services. By scheduling or using our services, you agree to these terms and conditions.
Service Overview
Mobile Notary Services
We provide professional mobile notary services including:
- Document acknowledgments and jurats
- Certified copy services
- Oaths and affirmations
- Specialized services at jails, hospitals, and residential locations
- 24/7 availability including emergency services
Service Area
Primary service area includes San Bernardino, Riverside, and Los Angeles counties. Extended coverage available with additional travel fees and advance notice.
Legal Compliance Requirements
California Law Requirements
California law requires all notarizations to be performed in person. Remote online notarization is not available.
Valid government-issued photo identification is required for all notarizations.
Servicios disponibles en español. All legal documents and notarizations are conducted according to California state law.
Notary Standards
- All notarizations performed according to California Government Code
- Proper identification verification required for all signers
- Notary journal records maintained as required by law
- Impartial service without conflicts of interest
- No legal advice provided (notary services only)
Appointment Terms
Scheduling
- Appointments scheduled by phone or text
- 24/7 availability with varying response times
- Rush and emergency services subject to availability
- Advance booking recommended for best service
- Weather and traffic may affect arrival times
Client Responsibilities
- Provide accurate location and contact information
- Have valid government-issued photo ID available
- Ensure all signers are present and willing
- Review documents before notary arrival
- Provide safe, accessible meeting location
- Pay fees at time of service
Fees and Payment
Fee Structure
California Regulated Notarial Fees (Maximum)
Acknowledgment: $15.00
Jurat: $15.00
Certified Copy: $30.00
Oath/Affirmation: $15.00
Travel and Service Fees
Base Travel (starting): $50.00
Additional Mileage: $0.67/mile
Jail Service (starting): $125.00
Hospital Service (starting): $100.00
Evening/Weekend: +$25.00
After Hours: +$50.00
Payment Terms
- Payment due at time of service
- Cash, check, credit/debit cards, and digital payments accepted
- Travel fees apply even if notarization cannot be completed
- No-show fees may apply after 15-minute wait period
- Wait time charged at $2/minute after first 15 minutes
Cancellation and Refund Policy
Cancellations
- Cancellations accepted up to 2 hours before scheduled appointment
- Emergency cancellations considered case-by-case
- Repeated cancellations may result in service restrictions
Refunds
- No refunds for completed notarizations
- Travel fees non-refundable once notary is en route
- Refunds considered for service failures on our part
- Disputed charges handled through direct communication
Service Limitations
What We Cannot Do
- Provide legal advice or document preparation
- Notarize incomplete or blank documents
- Proceed without proper identification
- Notarize for unwilling or incompetent parties
- Perform notarizations via video or remote means
Service Refusal
We reserve the right to refuse service when:
- Proper identification cannot be verified
- Signer appears unwilling or under duress
- Document appears fraudulent or incomplete
- Safe service conditions cannot be maintained
- Legal or ethical concerns arise
Liability and Insurance
Professional Liability
- Licensed California notary public
- Bonded and insured as required by law
- Professional liability coverage maintained
- Errors and omissions insurance in effect
Limitation of Liability
Our liability is limited to the fees paid for services. We are not responsible for:
- Document content, validity, or legal effect
- Consequences of properly performed notarizations
- Delays due to weather, traffic, or circumstances beyond our control
- Third-party acceptance or rejection of notarized documents
Privacy and Record Keeping
We maintain strict confidentiality and comply with all privacy requirements:
- Notary journals maintained for 10 years as required by law
- Client information protected and not shared unnecessarily
- Document details kept confidential
- Privacy policy available at /privacy-policy
Contact and Dispute Resolution
Contact Information
Roadrunner Mobile Notary
Phone: +19094888183
Available: 24 hours a day, 7 days a week
Contact us immediately with any service concerns or questions.
Dispute Resolution
- Direct communication preferred for resolving issues
- Good faith effort to resolve disputes promptly
- California law governs these terms
- San Bernardino County jurisdiction for legal matters
Changes to Terms
We may update these terms to reflect changes in our services or applicable law. Material changes will be communicated through our website or direct notification. Continued use of services constitutes acceptance of updated terms.
Agreement
By scheduling or using our mobile notary services, you acknowledge that you have read, understood, and agree to be bound by these terms of service. If you do not agree to these terms, please do not use our services.
These terms are effective as of 2025-09-05 and remain in effect until updated.